Frequently Asked Questions (FAQ) - VIVAME
1. What is the delivery time for my order?
Our products are shipped directly from our suppliers, allowing us to offer competitive prices.
The average delivery time is 7 to 12 business days (Monday to Friday, excluding public holidays).
2. What should I do if my order hasn’t arrived yet?
High demand may sometimes cause slight delays.
If the expected delivery time has passed, please email us at
info@vivame-unitedkingdom.com with your name and order number. We’ll look into it right away.
3. How can I exchange or return my order?
Contact our customer service at info@vivame-unitedkingdom.com and include:
- Your name
- Your order number (#0000)
- The reason for the return
We’ll provide you with the return address and confirmation. You can then send the package via a courier of your choice.
4. What are the return costs?
Return shipping costs are at your own expense. The price depends on the courier you choose. Please check your courier’s website for current rates.
5. What are the return conditions?
You can return your order within 14 days of receiving it, provided that:
- The return period has not expired
- The product is in its original packaging with all tags attached
- The product is unused and in its original condition
6. Which payment methods do you accept?
We accept:
- Credit Card
- Paypal
7. I haven’t received my order confirmation email. What should I do?
First, check your spam or junk folder. If it’s not there, please email us your full name and email address at info@vivame-unitedkingdom.com so we can assist you.
8. Can I cancel my order?
Yes. Please email us as soon as possible at info@vivame-unitedkingdom.com with:
- Your name
- Your order number (e.g., #0000)
- The reason for cancellation
Note: If your order has already been shipped, you will need to return it first.