Return Policy

 

You have the right to cancel your order within 14 days of receipt without stating any reason. After cancellation, you have an additional 14 days to return your product to us. You will then receive a full refund of the purchase price, including the original shipping costs.

Only the direct return shipping costs from your address to our store are at your own expense. These costs are approximately £7.25 per package; please check your carrier’s website for the exact rates.

If you make use of your right of withdrawal, the product should be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging.

To exercise this right, please contact us at info@vivame-unitedkingdom.com. We will refund the purchase amount due within 14 days of receiving your return request, provided that the returned product has been received in good order.